STS was selected to manage a consolidation of two large internal help desk environments for a global client. STS was also enlisted to be the outsourced provider of ongoing support and management of the resulting single support location.

STS continues to provide tier-one and tier-two telephone support to 25,000 global users and handles in excess of 30,000 calls monthly from the client's internal employee base through a managed services agreement and SLA. Through outsourcing management of the support center to STS, the client saves millions in resources annually.

Over a seven-year relationship, STS has continued to exceed all of the customer's service level agreement requirements and receives exemplary reports on all customer satisfaction surveys.

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