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Administrative Assistant for Global Field Implementation
San Jose, California
Our STS team is looking for administrative assistants to deliver services and technologies to provide corporate communications solutions as well as to provide professional services, operational services, supply chain services, and managed services to their customers. They will globalize the Reid Implementation service in order to reduce total costs, accelerate technology deployments, and ensure a robust and resilient network infrastructure by consistent best practices during deployment planning as well as during implementation activities.
Responsibilities
- Provide a full range of administrative support to an individual or multiple managers
- Prepare and proofread letters, documents, and correspondences
- Generate spreadsheet reports
- Coordinate travel and meeting arrangements as well as compile minutes of meetings
- Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
- Handle sensitive information and complete independent task assignments
- Promote smooth workflow and ensure that the management demands are met
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
- Set priorities, develop a work schedule, monitor progress towards goals, and track details/ data/information/activities
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
- Various ad-hoc tasks as necessary
- Create pro-actively and take initiative to optimize and improve the team
Qualifications
- Bachelor or Master Degree in business, computers, or office management or equivalent professional experience
- Knowledge of the administrative procedures and tools required to support individuals and/or groups
- Expertise in Microsoft Office applications
- Excellent oral and written communication skills
- Experience with archiving and document management services
- Motivation and commitment to perform under tight time constraints juggle tasks
and meet deadlines
- Capacity to prioritize multiple tasks and adjust workload accordingly
- Attention to detail and exceptional organizational and time management skills
- Communicate clearly both orally and in writing with considerable attention for detail
- Maintain strong interpersonal communication skills and is well organized and can work independently
- Able to work in a multinational and multicultural environment
- Demonstrate diplomacy in dealings with others
- Fluent working knowledge of English (oral and written) is required
- Knowledge of Spanish is a definite plus
- The capacity to multi-task, interact with all levels of management, enjoy a team environment, meet deadlines, and work under a minimal level of supervision
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Network Engineer for Global Field Implementation
San Jose, California
Our STS Team is looking for network engineers who will be responsible for worldwide production network operation support. Engineers will maintain, upgrade, and troubleshoot internal network systems as well as interact and coordinate with engineers and partners to fulfill new network operation requests and resolve network issues.
Responsibilities
- Perform more complex network equipment installation, configuration, and troubleshooting
- Assist in solving global network issues
- Assist in solving issues in other technology areas (i.e. hosting and applications)
- Perform trouble ticket case management
- Perform root cause analysis for network outages
- Assist in the resolution of both basic and advanced systems problems
- Receive assignments in the form of general objectives and accomplish tasks within defined principles and guidelines with minimal supervision
- Perform low to moderate impact tasks
Qualifications
- Valid CCNA or demonstrated knowledge
- BS in EE/CS or equivalent experience
- Minimum 2 years related technical experience on building and maintaining small to medium multi-protocol Cisco network
- Solid knowledge of internetworking systems and architecture protocols
- Understanding of security principles and their application
- Knowledge of project management principles
- Ability to translate technical concepts into easy to understand language
- Excellent network troubleshooting skills
- Excellent oral and written English communication skills
- Excellent customer service skills
- Organized and detailed-oriented
Working Conditions
- This is a managed services position
- Require to have flexible work schedule
- Require to be oncall (24 x 7)
- May be required to work off shift hours to accommodate working hours of other geographies
- Require the ability to lift up to forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Project Manager for Global Field Implementation
San Jose, California
Our STS team is looking for experienced project managers to deliver services and technologies to provide corporate communications solutions as well as professional services, operational services, supply chain services, and managed services to customers. Project managers will also globalize the field implementation service in order to reduce total costs, accelerate technology deployments, and ensure a robust and resilient network infrastructure by consistent best practices during deployment planning as well as during implementation activities.
Responsibilities
- Deliver successful internal IT projects in a global managed service environment
- Manage the project lifecycle in line with the company's shared standard project methodology
- Communicate and report effectively on project status to the client as well as internally
- Responsible for project planning - implementation - budget - resource management and quality of project delivery
- Plan and coordinate network interventions with internal users and external vendors
- Coordinate installations cabling and the set-up work of Cisco equipment
- Maintain effective working relations with ISP providers
- Supervision and coordination of cabling works and various infrastructure works with external suppliers and vendors
- Participate in changes and incident management of the Field Implementation environment
- Create pro-actively and take initiative to optimize and improve the project team
Qualifications
The ideal candidate has solid knowledge of commonly-used concepts, practices, and procedures within IBM multi platforms and demonstrates exemplary level of customer service skills during direct contact with clients.- BA in information technology and/or computer science or equivalent professional experience
- A first working experience in the IT sector as a Project Manager
- Experience in management of infrastructure and/or implementation projects
- Motivation and commitment to deliver under tight time constraints
- Network or systems experience. Knowledge of LAN-WAN communication infrastructure and of the market evolution in the Data Communications environment in general. (Equipment, protocols, network management, telecommunication providers, etc)
- Knowledge and experience of Microsoft Office software tools
- Project methodologies such as Prince2 - PMI etc
- Knowledge of ITIL
- Communicate clearly both orally and in writing with considerable attention for detail
- Maintain strong interpersonal communication skills and is well organized and can work independently
- Identify and analyze problems and offer solutions
- Able to work in a multinational and multicultural environment
- Fluent working knowledge of English (oral and written) is required
- Knowledge of Spanish is a definite plus
- Team player who is willing to travel
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Senior Network Engineer for Global Field Implementation
San Jose, California
Our STS team is looking for senior network engineers to deliver services and technologies to provide corporate communications solutions as well as professional services, operational services, supply chain services, and managed services to their customers. Network Engineers will also globalize the field implementation service in order to reduce total costs, accelerate technology deployments, and ensure a robust and resilient network infrastructure by consistent best practices during deployment planning as well as during implementation activities. They will be responsible for all internal IT related deployments within the various sales and engineering Offices spread out over the different theatres. They will also be responsible for covering LAN - WAN - QoS - Multicasting - CON - VPN - Wireless LAN WiFi ¬Call Managers and Unity deployments.
Responsibilities
- Deliver successfully internal IT projects in a global managed service environment
- Represent the client's ICT department during the implementation of intelligent network projects
- Communicate and report effectively on project status to the client as well as internally
- Communicate and report effectively on project status to the client as well as internally
- Participate in changes and incident management of the Field Implementation environment
- Create pro-actively and take initiative to optimize and improve the engineering team
Qualifications
The ideal candidate is a motivational team leader with the ability to drive outcomes in a high production environment. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- Bachelor or Master degree in information technology and/or computer science or equivalent by experience
- Minimal CCNA certified preferable CCNP certified or equivalent by experience
- At least 1 year job experience as a Networking Engineer will be required
- Motivation and commitment to deliver under tight time constraints
- Experience in networking fields such as LAN [Ethernet switching - QoS] WAN [ISDN - ATM - FR MPLS - QoS] VoIP [IPCC - CM4 - CMS - CMExpress - UNITY] and Wireless LAN are desirable and necessary
- TCP/IP stack and EIGRP routing protocols
- Working experience with Cisco CatOS and IDS commands
- OS knowledge on Windows 2000 networks, -NET, Unix or Linux are a plus
- Knowledge and experience of Microsoft Office software tools
- Communicate clearly both orally and in writing with considerable attention for detail
- Maintain strong interpersonal communication skills and is well organized and can work independently
- Identify and analyze problems and offer solutions
- Handle stress well
- Able to work in a multinational and multicultural environment
- Fluent working knowledge of English (oral and written) is required
- Knowledge of Spanish is a definite plus
- Team player who is willing to travel
- You are willing to constantly improve your knowledge
- Must be physically fit and able to lift at least forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Tier II Network Engineer
San Jose, California
Our STS team is looking for multiple Network Engineers to maintain, improve, and refine our productions network. They will interact with internal customers and Tier III IT Engineers to solve issues relating to wireless networking and wired networking.
Responsibilities
- Wireless networking
- Wired networking
- Router configurations
- Switch configurations
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- BS in CS/EE or the equivalent experience
- CCNA and two or more years experience building and maintaining large, multi-protocol, departmental networks using Cisco products or CCNP with one year experience.
- Solid understanding of networking theory including detailed, specific knowledge of TCP/IP and other protocols over Ethernet experience with point-to-point circuits, modems, and asynchronous lines and the ability to troubleshoot these connections in conjunction with circuit providers
- Excellent organizational communication and customer service skills as applicable to a very technical environment
- Professional flexibility and reliability coupled with an ability to work with a high degree of autonomy
- Experience with desktop or helpdesk and support of remote access
- Physically requires the ability to lift up to forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Tier II Network Engineer (Swing Shift)
San Jose, California
Our STS team is looking for network engineers to maintain, improve and refine our productions network. They will interact with internal customers and Tier III IT Engineers to solve issues relating to wireless networking and wired networking. Engineers must be willing to work swing shifts.
Responsibilities
- Wireless networking
- Wired networking
- Router configurations
- Switch configurations
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- BS in CS/EE or the equivalent experience
- CCNA and two or more years experience building and maintaining large, multi-protocol, departmental networks using Cisco products or CCNP with one year experience.
- Solid understanding of networking theory including detailed, specific knowledge of TCP/IP and other protocols over Ethernet experience with point-to-point circuits, modems, and asynchronous lines and the ability to troubleshoot these connections in conjunction with circuit providers
- Excellent organizational communication and customer service skills as applicable to a very technical environment
- Professional flexibility and reliability coupled with an ability to work with a high degree of autonomy
- Experience with desktop or helpdesk and support of remote access
- Physically requires the ability to lift up to forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Tier II Voice Engineer
San Jose, California
Our STS team is looking for voice engineers who will be responsible for resolving advanced AVVID issues within assigned regions. The primary function of an Engineer II is to facilitate escalations from internal STS personnel, external departments, and clients. The secondary function of the Engineer II role is to lead, manage, and execute projects in a timely manor.
Responsibilities
- Responsible for continuous high levels of customer service and professional assistance front end client environment
- Prioritize escalations appropriately, resolving business-critical issues first and managing the others in order of significance
- Manage regional and site queues. Monitor VS queues daily for outstanding issues and re-dispatch any misdirected cases. Contact Technical/Operation Leads for any assistance if case count is over 10 in any given day
- All projects assigned will be worked on a daily basis if applicable, driving towards completion in a timely manner. Communication with project lead, be it Cisco personnel or STS, must be maintained providing updates at intervals specified by project lead
- Familiarization with all of Cisco’s environments, understanding which departments service which technologies and how to engage these various departments. (Meeting Place, CROS, Cisco Tier 3, INS, IT Alpha, EMAN, AFS)
- Familiarization of Cisco tools including where to locate them, which applications they work with and how to use them (AM, TNM, UM, ADAM, Change Request tool, Circuit Management, CDR, Enterprise Monitor, Real time Monitor, Host Management, Host Finder)
- Respond to all emails with in 4 hours of receipt
- Engineer II employees will participate in the on-call duty pager rotation and will adhere to all on-call duty rules and processes
AVVID Call Manager (and related CM functionality)
- Provide front end client support (first level interaction), including timely updates up to case resolution
- Provide basic support for Call Manager MAC requests. This includes, but is not limited to; IP Phones (7960, 7970, 7985, IP Communicator, ATA devices, IPMA, VTA), analog devices (6624 FXS, VG248, POTS lines), Voicemail functionality (proper voicemail configuration on devices according to configuration standards)
- Provide basic support for Call Manager repair cases. This includes, but is not limited to; IP Phones (7960, 7970, 7985, IP Communicator, ATA devices, IPMA, VTA), analog devices (6624 FXS, VG248, POTS lines), Voicemail functionality (VM profiles, MWI, using TNM)
- Provide training to clients on all Call Manager devices. Provide clients with necessary documentation or directions to online FAQ’s and support instructions
- If unable to resolve case, escalate and resolve with your designated escalation point or STS Engineer II while maintaining case responsibilities (i.e. client contact, case notes updates)
- Perform basic Call Manager dial plan testing when required
Unity
- Provide front end client support (first level interaction), including timely updates up to case resolution
- Provide basic support for MAC cases requiring mailboxes to be built utilizing Cisco applications (TNM, UM, & ADAM)
- Provide basic support for repair cases requiring mailboxes to be investigated utilizing Cisco applications (TNM, UM, & ADAM)
- Provide Unity training to all clients who are in need of further information. This should include Unity “cheat sheets” available on the web, STS team documentation, directions to CCO located documentation.
- Perform basic Unity testing when required (Post reboot tests)
- If unable to resolve case, escalate and resolve with your designated escalation point or STS Engineer II while maintaining case responsibilities (i.e. client contact, case notes updates)
Telco Circuit Management
- Provide front end client support (first level interaction), including timely updates up to case resolution
- Provide clients with proper direction for the provisioning of new telco circuits and services (ENS-PROV-TELECOM)
- Perform physical presence to troubleshoot circuits
- Provide vendor management when required (ex. Open telco tickets, provide updates, coordinate personnel)
In-Ceiling/Video Conferencing
- Provide front end client support (first level interaction), including timely updates up to case resolution
- Perform training to clients when needed
- Perform Eng I troubleshooting by identifying problems and request assistance when from escalation point or STS Eng II personnel.
- Provide vendor management with vendor(s) for all necessary cases
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- BS (or equivalent work experience)
- CCNA required
- Working knowledge of Windows based operating systems
- Experience working with a case/ticket management system such as Remedy
- Ability to communicate clearly and effectively in English
- Demonstrated ability to analyze, troubleshoot and resolve technical issues of varying complexity with minimal supervision
- Ability to manage crises effectively
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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