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Engineering Analyst I
Research Triangle Park, North Carolina
Our STS team is looking for engineering analysts to work as a member of our Global Technical Response Center to, primarily support Level 1 Engineering requests for internal employees.
Responsibilities
Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted by phone or automated means
- Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools
- Ability to also support Windows XP in an enterprise configuration and understand some of the difficulties an Engineer (UNIX/Linux user) is challenged with this type of setup
- Assume ownership of problems from any internal client, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the requestor
- Follow-up with clients and utilize case handling and closure policies to insure satisfaction
- Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field
- Act as advocates for the internal clients to insure their needs and concerns are addresses
- Follow established procedures for call referral, escalation and problem resolution
- Work cooperatively with other team members to resolve problems to the satisfaction of the administrators
- Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Help Desk Team
- Perform other duties as assigned
Qualifications
- Undergrad Degree (CS or EE a plus) or equivalent work experience
- Working knowledge of UNIX/Linux/Windows XP operating systems
- Able to communicate clearly and effectively with all levels of engineering and non-engineering staff via phone, email, and/or IM
- Demonstrated ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision
- Applies established solutions to solve known issues and assists in the development of solutions for new issues
- Able to manage crisis situations effectively
- Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction
- May require some weekend or after-hours work
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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IT Analyst I
Research Triangle Park, North Carolina
Our STS team is looking for mobility IT analysts to work as a member of our Global Technical Response Center to, primarily support Level 1 / Level 2) technical requests from internal employees.
Responsibilities
- Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted by phone or automated means
- Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools
- Assume ownership of problems from any internal client, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the requestor
- Follow-up with clients and utilize case handling and closure policies to insure satisfaction
- Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field
- Act as advocates for the internal clients to insure their needs and concerns are addresses
- Follow established procedures for call referral, escalation and problem resolution
- Work cooperatively with other team members to resolve problems to the satisfaction of the administrators
- Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Help Desk Team
- Perform other duties as assigned
Qualifications
- Undergrad Degree (CS or EE a plus) or equivalent work experience
- Working knowledge of Windows based operating systems
- Able to communicate clearly and effectively with all levels of engineering and non-engineering staff via phone, email, and/or IM
- Demonstrated ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision
- Applies established solutions to solve known issues and assists in the development of solutions for new issues
- Able to manage crisis situations effectively
- Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction
- May require some weekend or after-hours work
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Mobility IT Analyst I
Research Triangle Park, North Carolina
Our STS team is looking for mobility IT analysts to work as a member of our Global Technical Response Center to, primarily support Level 1 / Level 2 Mobility (PDA phones) requests for internal employees.
Responsibilities
- Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted by phone or automated means
- Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools
- Assume ownership of problems from any internal client, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the requestor
- Follow-up with clients and utilize case handling and closure policies to insure satisfaction
- Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field
- Act as advocates for the internal clients to insure their needs and concerns are addresses
- Follow established procedures for call referral, escalation and problem resolution
- Work cooperatively with other team members to resolve problems to the satisfaction of the administrators
- Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Help Desk Team
- Perform other duties as assigned
Qualifications
The ideal candidate has solid knowledge of commonly-used concepts, practices, and procedures within IBM multi platforms and demonstrates exemplary level of customer service skills during direct contact with clients.
- Undergrad Degree (CS or EE a plus) or equivalent work experience
- Working knowledge of Windows based operating systems
- Working knowledge of PDA, GoodLink, Exchange Issues a plus
- Able to communicate clearly and effectively with all levels of engineering and non-engineering staff via phone, email, and/or IM
- Demonstrated ability to analyze, troubleshoot and resolve issues of varying complexity with minimal supervision
- Applies established solutions to solve known issues and assists in the development of solutions for new issues
- Able to manage crisis situations effectively
- Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction
- May require some weekend or after-hours work
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Network Engineer for Global Field Implementation
Research Triangle Park, North Carolina
Our STS Team is looking for network engineers who will be responsible for worldwide production network operation support. Engineers will maintain, upgrade, and troubleshoot internal network systems as well as interact and coordinate with engineers and partners to fulfill new network operation requests and resolve network issues.
Responsibilities
- Perform more complex network equipment installation, configuration, and troubleshooting
- Assist in solving global network issues
- Assist in solving issues in other technology areas (i.e. hosting and applications)
- Perform trouble ticket case management
- Perform root cause analysis for network outages
- Assist in the resolution of both basic and advanced systems problems
- Receive assignments in the form of general objectives and accomplish tasks within defined principles and guidelines with minimal supervision
- Perform low to moderate impact tasks
Qualifications
The ideal candidate is a motivational team leader with the ability to drive outcomes in a high production environment. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- Valid CCNA or demonstrated knowledge
- BS in EE/CS or equivalent experience
- Minimum 2 years related technical experience on building and maintaining small to medium multi-protocol Cisco network
- Solid knowledge of internetworking systems and architecture protocols
- Understanding of security principles and their application
- Knowledge of project management principles
- Ability to translate technical concepts into easy to understand language
- Excellent network troubleshooting skills
- Excellent oral and written English communication skills
- Excellent customer service skills
- Organized and detailed-oriented
Working Conditions
- This is a managed services position
- Require to have flexible work schedule
- Require to be oncall (24 x 7)
- May be required to work off shift hours to accommodate working hours of other geographies
- Require the ability to lift up to forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Senior Network Engineer for Global Field Implementation
Research Triangle Park, North Carolina
Our STS team is looking for senior network engineers to deliver services and technologies to provide corporate communications solutions as well as professional services, operational services, supply chain services, and managed services to their customers. Network Engineers will also globalize the field implementation service in order to reduce total costs, accelerate technology deployments, and ensure a robust and resilient network infrastructure by consistent best practices during deployment planning as well as during implementation activities. They will be responsible for all internal IT related deployments within the various sales and engineering Offices spread out over the different theatres. They will also be responsible for covering LAN - WAN - QoS - Multicasting - CON - VPN - Wireless LAN WiFi ¬Call Managers and Unity deployments.
Responsibilities
- Deliver successfully internal IT projects in a global managed service environment
- Represent the client's ICT department during the implementation of intelligent network projects
- Communicate and report effectively on project status to the client as well as internally
- Staging, testing, and implementing the latest Cisco technologies
- Participate in changes and incident management of the Field Implementation environment
- Create pro-actively and take initiative to optimize and improve the engineering team
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- Bachelor or Master degree in information technology and/or computer science or equivalent by experience
- Minimal CCNA certified preferable CCNP certified or equivalent by experience
- At least 1 year job experience as a Networking Engineer will be required
- Motivation and commitment to deliver under tight time constraints
- Experience in networking fields such as LAN [Ethernet switching - QoS] WAN [ISDN - ATM - FR MPLS - QoS] VoIP [IPCC - CM4 - CMS - CMExpress - UNITY] and Wireless LAN are desirable and necessary
- TCP/IP stack and EIGRP routing protocols
- Working experience with Cisco CatOS and IDS commands
- OS knowledge on Windows 2000 networks, -NET, Unix or Linux are a plus
- Knowledge and experience of Microsoft Office software tools
- Communicate clearly both orally and in writing with considerable attention for detail
- Maintain strong interpersonal communication skills and is well organized and can work independently
- Identify and analyze problems and offer solutions
- Handle stress well
- Able to work in a multinational and multicultural environment
- Fluent working knowledge of English (oral and written) is required
- Knowledge of Spanish is a definite plus
- Team player who is willing to travel
- You are willing to constantly improve your knowledge
- Must be physically fit and able to lift at least forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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Tier II Network Engineer
Research Triangle Park, North Carolina
Our STS team is looking for multiple Network Engineers to maintain, improve, and refine our productions network. They will interact with internal customers and Tier III IT Engineers to solve issues relating to wireless networking and wired networking.
Responsibilities
- Wireless networking
- Wired networking
- Router configurations
- Switch configurations
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- BS in CS/EE or the equivalent experience
- CCNA and two or more years experience building and maintaining large, multi-protocol, departmental networks using Cisco products or CCNP with one year experience.
- Solid understanding of networking theory including detailed, specific knowledge of TCP/IP and other protocols over Ethernet experience with point-to-point circuits, modems, and asynchronous lines and the ability to troubleshoot these connections in conjunction with circuit providers
- Excellent organizational communication and customer service skills as applicable to a very technical environment
- Professional flexibility and reliability coupled with an ability to work with a high degree of autonomy
- TCP/IP stack and EIGRP routing protocols
- Experience with desktop or helpdesk and support of remote access
- Physically requires the ability to lift up to forty pounds
Compensation
FTE: Generous base salary + benefits; Health, life, dental, disability insurance; Paid time off; 401K; Paid training.
How to Apply
Interested candidates please submit cover letter and resume to stsjobs@stsii.net or fax to 408-934-7906. Please reference job title and location in subject line.
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