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Shift Supervisor
Telesales & Call Center Operations
International Headquarters
Our Instant Networks division, headquartered in Dublin CA, has an immediate opening for a Shift Supervisor for Telesales and Call Center Operations. The position directly supervises a team of Inside Telesales Agents responsible for phone and web lead generation for our networking solutions sales. The Shift Supervisor is responsible for the management of inbound and outbound calls and shift scheduling for optimal coverage and activity.
Responsibilities
- Working manager overseeing a team of call center agents
- Create regular activity and outcome reports based on call activity/volume vs. lead/opportunity generation for reporting to upper management team
- Assist in the strategic planning and deployment of market penetration campaigns
- Assist in the administration of internal CRM and call management systems
- Assist in the creation of call scripts and coordination of sales and marketing programs, campaigns and promotions
Qualifications
- 3-5 years telesales / call center management experience in IT industry
- BS in Business or related field (or equivalent experience)
- Strong interpersonal and telephone communication skills
- Ability to drive outcomes in a high production environment
- Working knowledge of IT industry and IP Communications technology a plus
- Knowledge of Cisco networking and VoIP products and solutions a plus
Compensation
FTE: Generous base salary + benefits; generous commission and compensation structure
Health, life, dental, disability insurance; Paid time off; 401(k); Paid training
How to Apply
Interested candidates please submit cover letter and resume + salary history to info@stsii.net or fax to (925) 479-7810. Please reference job title and location in subject line.
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Telesales Agent
International Headquarters
Our Instant Networks division, headquartered in Dublin CA, has a number of immediate openings for Inside Telesales Agents responsible for phone and web lead generation for our networking solutions sales.
Responsibilities
- Outbound telesales lead generation activities to drive potential customers to Instant Networks web store
- Manage and/or route inbound calls and inquiries
- Provide excellent service at every customer touch point
Qualifications
- 1-3 years inside sales, lead generation activity and/or telemarketing experience
- Strong telephone communication skills a must!
- Working knowledge of IT industry and IP Communications technology a plus
- Knowledge of Cisco networking and VoIP products and solutions a plus
Compensation
FTE: Generous base salary + benefits; generous commission and compensation structure
Health, life, dental, disability insurance; Paid time off; 401(k); Paid training
How to Apply
Interested candidates please submit cover letter and resume + salary history to info@stsii.net or fax to (925) 479-7810. Please reference job title and location in subject line.
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IBM/AIX System Administrator
Hayward
Our Field Operations Center in Hayward, CA has an immediate opening for a full time IBM/AIX System Administrator. The position entails installing and evaluating software, troubleshooting, quality assurance, and providing excellent customer service.
Responsibilities
- Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems
- Perform system backups and recovery
- Answer technical queries
- Perform system performance tuning
- Troubleshoot any reported problems
Qualifications
The ideal candidate has solid knowledge of commonly-used concepts, practices, and procedures within IBM multi platforms and demonstrates exemplary level of customer service skills during direct contact with clients.
- 3+ years system administration experience
- BS in Computer Science or related field (or equivalent experience)
- Command line skills and experience in AIX
- Scripting skills in perl, shell
- Strong Hardware skills.
- Experience in a variety of disaster recovery tasks
- Hands on experience with Tivoli Storage Management (TSM) a plus
Compensation
FTE: $60 - $80K yearly DOE, Health, life, dental, disability insurance; Paid time off; 401(k); Paid training
How to Apply
Interested candidates please submit cover letter and resume + salary history to info@stsii.net or fax to (925) 479-7810. Please reference job title and location in subject line.
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Printer Technician
Depot Repair
Los Angeles Service Center
Our Depot Repair Division, headquartered in Cypress CA, has an immediate opening for a Printer Technician. The position entails testing and repairing of advanced technological equipment, quality assurance and procedure writing. The Printer Technician reports directly to the Repair Center Manager.
Responsibilities
- Repair printer systems and peripheral devices (Lexmark, Codonics, Fargo, Sony UDP, and HP)
- Repair of Duplexers and paper trays
- Continuous monitoring of the quality management systems
- Assist in processing RMAs for scrapping, non-conforming materials
- Assist in clearing any backlog parts as determined by Depot Manager
- Assist in testing repaired equipment when trained to do so
- Assist repair staff with lifting of repaired equipment
Qualifications
The ideal candidate is a motivational team leader with the ability to drive outcomes in a high production environment. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- High School Diploma (Required)
- BS in Technological Field (Equivalent Experience in related field can substitute for degree.)
- 3-5 years testing and repairing printers
- Working knowledge of QA/QC and ISO 9000
- Ability to lift 50 lbs.
- Knowledge of Unix/Linux preferred
- Knowledge of Windows XP, Word, Excel, and Explorer
Compensation
FTE: Generous base salary + benefits ($15.00 - $18.65 per hour); Health, life, dental, disability insurance; Paid time off; 401(k).
How to Apply
Interested candidates please submit cover letter and resume + salary history to info@stsii.net or fax to (714) 901-3815. Please reference job title and location in subject line.
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Lab Technician
Depot Repair
Los Angeles Service Center
STS International, Inc. is a global IT services provider headquartered in the San Francisco Bay Area. The Company has been in existence for over 13 years providing customized technology solutions including managed services, technology management and network solutions. Our clientele includes global enterprises, governments, educational institutions and large private organizations. Small-and-medium sized business needs are specifically addressed and catered to through an independently branded and operated division of STS.
We have an immediate opening for a Lab Technician based out of our Cypress CA Service Center. The position entails repairing and troubleshooting Alpha systems and peripheral devices of advanced technological equipment, quality assurance and procedure writing. The Lab Technician reports directly to the Repair Center Manager.
Responsibilities
- Required to repair and troubleshoot Alpha systems and peripheral devices
- Repair PC’s and scanners
- Continuous monitoring of the quality management systems
- Assist in processing RMAs for scrapping, non-conforming materials
- Assist in clearing any backlog parts as determined by Depot Manager
- Assist in testing repaired equipment when trained to do so
- Assist repair staff with lifting of repaired equipment
Qualifications
The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. A willingness to be mentored into a leadership role is desired as this position is a gateway into a supervisor role. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:
- Two year minimum testing and repairing Alpha systems
- Working knowledge of QA/QC and ISO 9000
- Ability to lift 50 lbs.
- Knowledge of Unix/Linux preferred
- Knowledge of DEC
- Knowledge of Windows XP, Word, Excel, and Explorer
- High School Diploma mandatory
- AA in Technological Field preferred (Equivalent experience in related field can substitute for degree)
Compensation
Full Time Employee, Monday through Friday 7am – 3:30 pm; Generous base salary + benefits ($12.00 – $16.50 per hour); Health, life, dental, disability insurance; Paid time off; and 401(k).
How to Apply
Interested candidates please submit cover letter and resume + salary history to info@stsii.net or fax to (714) 901-3815. Please reference job title and location in subject line.
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